Effective Date:  June 1, 2025
Website: www.drlaurenpichichero.com

1. Introduction

Dr. Lauren Pichicero (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada and includes practices aligned with global privacy standards such as the General Data Protection Regulation (GDPR) for visitors from the European Union.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address.

• Health Information: If you choose to share it via intake forms or communications (relevant for providing health-related consultations or services).

• Booking and Appointment Information: Appointment dates, preferences, and related communications.

• Payment Information: Billing details. Payment processing is handled through secure third-party providers; we do not store full payment card information.

• Technical Data: IP address, browser type, operating system, referral source, pages viewed, and interactions collected via cookies and analytics tools.

• Communication Data: Records of email correspondence, form submissions, or direct inquiries.

3. How We Collect Information

We collect personal information through:

• Contact forms, appointment request forms, or intake forms on the website.

• Email communication or telephone interactions.

• Newsletter subscriptions (if applicable).

• Website usage data collected through cookies and analytics.

• Payments or invoicing when services are booked.

4. How We Use Your Information

We use your information to:

• Provide and manage healthcare consultations, wellness services, or other related offerings.

• Communicate with you about appointments, inquiries, or requested services.

• Process payments and send invoices.

• Improve website functionality, user experience, and service offerings.

• Send newsletters or marketing communications (if you have opted in).

• Comply with legal and regulatory obligations.

5. Legal Basis for Processing (For EU/EEA Users)

If you are a resident of the European Economic Area (EEA), we rely on the following legal bases:

• Consent: For communications and marketing.

• Contractual necessity: To provide requested services or appointments.

• Legal obligations: To comply with healthcare or regulatory requirements.

• Legitimate interests: For website improvement, customer service, and business operations.

6. How We Share Your Information

We may share your information with:

• Service providers such as booking platforms, payment processors, email providers, or cloud-based storage services.

• Healthcare-related third parties, if necessary, and only with your explicit consent.

• Legal or regulatory authorities, where required by law.

• We do not sell, rent, or trade your personal information.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Provide essential website functions.

• Analyze website usage via tools like Google Analytics.

• Enhance your browsing experience.

Managing Cookies:

You can adjust your browser settings to decline or delete cookies. Note that disabling cookies may impact certain functionalities of the website.

For more details, see our Cookie Policy (or include as a section within this policy).

8. Data Storage and Security

We implement appropriate technical and organizational safeguards to protect your personal information, including:

• Secure servers

• Encryption where applicable

• Access controls and confidentiality agreements

While we strive to protect your data, no method of internet transmission or electronic storage is 100% secure. You share information at your own risk.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide services.

• Comply with legal, tax, healthcare, or regulatory obligations.

• Resolve disputes and enforce agreements.

When information is no longer needed, it is securely deleted or anonymized.

10. Your Rights

Under Canadian law (PIPEDA) and other privacy regulations, you have the right to:

• Access the personal information we hold about you.

• Request corrections to inaccurate information.

• Withdraw consent (subject to legal or contractual restrictions).

• Request deletion of personal data (where applicable).

• Lodge a complaint with the Office of the Privacy Commissioner of Canada if concerns are not addressed.

To exercise these rights, please contact us at:
drlaurenpichichero@gmail.com

11. Third-Party Links

Our website may include links to external websites or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. Please review their privacy policies separately.

12. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal data from minors. If you believe we have inadvertently collected information about a child, please contact us to request its deletion.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the effective date noted at the top.

14. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact:
drlaurenpichichero@gmail.com
wwww.drlaurenpichichero.com